This FAQ is constantly enhanced with your own questions and our answers to them. We are thankful for your active collaboration to help shape this section.

Let's keep up the good work!

Categories General definitions (3) Basics (4) iCollect (3) About IWMC (2) Search Articles Advanced Search Frequently Asked Questions Search our FAQ to find resolutions to common issues. Our Links iCollect IWMC Homepage

Frequently Asked Questions What is a first party agency? First party agencies typically get involved earlier in the debt collection process ... What type of accounts do we collect? Account collected by IWMC How often does your organisation purge your files? Closed accounts are stored  and kept for 10 years in accordance with Swiss law or as required by contract, whichever is greater. When is an account deemed uncollectable? Drawbacks of aged accounts etc Who is a debtor? The person who owes the bill or debt What documents do we need? The essential documents we need What is a collection agency? A collection agency is a business that pursues payments on debts owed What is iCollect? Purpose of iCollect Who can use iCollect? Only registered users... Who is IWMC?  IWMC stands for ...